Frequently Asked Questions

What Are Your Prices for Clinic?

Prices for Sydney Remedial Massage Clinic visits are as follows:

Treatment Rate  
Revitalize (25 mins) $55  
Relax (40 mins) $70  
Rejuvenate (55 mins) $90  
Aromatherapy (75 mins) $125  
Indulge (90 mins)  $130  

 

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What Are Your Prices for Mobile Massage?

Prices for our Mobile Massage are as follows: 

Treatment Mobile Rate  
Rejuvenate (60 mins) $135  
Indulge (90 mins) $165  

Any parking charges will be incurred by the client if parking is not provided.

Your therapist will provide:

  • Table
  • oils and
  • towels to cover the table.
 

You will be required to provide: 

  • Adequate space in an appropriate setting
  • at least 2 large towels to cover yourself with
  • relaxing music and ambiance (eg. candles, aromatherapy) and
  • at least 1 normal sized pillow (for pregnancy massage clients, you will need to provide at least 6 large pillows).

 

Suburbs covered include the Inner West, City and Eastern Suburbs.

Please contact Sydney Remedial Massage to confirm if we are able to service your location.

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Can I Claim This On My Health Fund?

Yes. Our therapists are registered with all of the Health Funds.

HICAPS is available for your convenience, which means that with the majority of Health Funds, you can claim instantly on the day.

If your Health Fund is not registed with HICAPS for Remedial Massage, we are able to issue you with a receipt with which you can then claim your rebate either online or manually.

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What Is Your "100% Money Back Guarantee" About?

At Sydney Remedial Massage, we realize that your time is valuable.  Therefore, all our sessions come with a 100% Money Back Guarantee.

It is our promise to you that you will never have to wait more than 5 minutes past your stated clinic appointment time and that you will receive the full time allocated for your massage.   

Should this not be the case, you will receive your massage AND be entitled to a 100% MONEY BACK, GUARANTEED.* 

 

*Terms and Conditions for Money Back Guarantee.   

  1. Money back guarantee applies to clinic appointments only.
  2. Guarantee is valid only if you are on time for your massage - the time stated for your appointment is the time that your massage starts.
  3. In order to ensure that you receive the full allocated time, please make sure that you arrive at least 5 minutes prior to your appointment so that you have time to ask any questions, fill in appropriate forms and change.
  4. Money back guarantee is invalid if for any reason your behaviour is deemed inappropriate by the therapist and your session is terminated early.

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How Can I Purchase A Gift Certificate?

Whether it’s for a birthday, an anniversary, a special event or just because, there is no easier way to treat and pamper your loved one!

Just let us know the details of who the certificate is for, and we will happily send them a gorgeous, personalized Gift Card on your behalf.

Please contact Sydney Remedial Massage directly on 0406 136 213 to find out more or fill in our easy Online Enquiry Form.

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What Are Your Payment Policies?

Payment methods accepted include cash, debit or credit cards on the day of your appointment or bank deposit/transfer prior to your appointment. 

For your convenience, EFTPOS and HICAPS is also available.

If choosing to pay via bank deposit or bank transfer, please contact Sydney Remedial Massage for our bank details and email a screen shot of your receipt for confirmation 24 hours prior to your appointment.

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What Can I Expect From My Session?

If this is your first clinic appointment, please arrive 10 minutes earlier than the stated appointment time as you will be required to fill in a quick questionnaire which will assist the therapist in evaluating your individual circumstances and tailor the session to your needs.

During the massage, please feel free to communicate as much or as little as you like – remember, this is all about you!

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What Do I Need to Know About My Appointment?

Your scheduled appointment time is the time that your massage starts.  

Please schedule sufficient time prior to your appointment to allow for traffic, parking, use of the facilities and/or changing, or to fill in any necessary paperwork.

We suggest at least at least 10 minutes if it is your initial appointment and 5 minutes if it is a return appointment. 
 
Late arrivals will result in an abbreviated appointment.

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What Happens If I'm Running Late or If I Can't Make My Appointment?

We request at least 24 hours notice if you are unable to make your appointment.

Please phone 0406 136 213.

Please note that cancellation fees will apply with less than 24 hours notice.

If you are running late, we will try our best to accommodate you so that your session is not compromised.

Please bear in mind that this may not always be possible due to other appointments and that the session will be charged at the booked rate.

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What Happens After The Massage?

Please make sure that you get up from the table only when you are ready to.

The therapist will leave the room temporarily so that you can re-dress in private.

Please drink 1L of water following your session. Water helps your body to rehydrate and is essential following your massage as it can help eliminate toxins from your system.

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What Are Your Cancellation / Rescheduling Policies?

At Sydney Remedial Massage, we appreciate that sometimes, "life happens" and you will not be able to keep your appointment.

With respect to Sydney Remedial Massages’ other clients, we request that at least 24 hours notice is given should you need to reschedule or cancel your appointment.

The following cancellation fees will apply should appropriate notice not be given. 

  • Cancel with less than 8 hours notice: 50% booked appointment fee
  • Missed appointment: 100% cancellation fee

 

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What Are Your Prices For Corporate Massage / Corporate Health Programs / Events and Functions?

To ensure that you receive the best value for money, we will provide you with an individual quote upon your enquiry.

Please include the following information when using the Online Enquiry Form:

  • Number of therapists required
  • Place, time and date requested
  • Length of time required per person
  • Number of people requiring massage
  • If you would prefer seated massage or tables

Thank you for choosing Sydney Remedial Massage - we will respond within 24 hours to your request.

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Contact Us

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Pregnancy massage
Corporate massage
Event or function
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Contact Us: 0406 13 62 13

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Testimonial

"I am a heavy weight lifter and find myself in pain 24 hours after sessions. For the past two weeks I have visited Mel twice and both times have found my pain to have disappeared as soon as I walk out of her room. As I have a low tolerance to deep tissue massage Mel has easily adjusted her technique to make me feel comfortable without losing the benefits. I will continue to see Mel once a week to help relieve pain which will help me continue to lift heavy weights 6 days a week. Thanks Mel."

Mets Carson, Elizabeth Bay, NSW

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